Services, Payments & Shipping

Everything you need to know for your purchase at Kasa & Concepto

Shipping Methods & Deliveries

Local coverage in Arequipa and shipping throughout Peru

Free Store Pickup

We offer free pickup at our store upon schedule coordination. Visit us at our location on Av. Independencia S/N, Cercado de Arequipa, Monday through Saturday from 9:00 a.m. to 7:00 p.m.

Cost: S/ 0.00 (Free)
Home Delivery (Arequipa)

Home deliveries carried out through third-party transport services, freight agencies, or local carriers. Approximate costs and delivery times for urban shipments vary depending on package volume and are quoted prior to finalizing purchase.

Urban Arequipa & Surrounding Areas
Shalom Agency (Nationwide)

Additionally, we dispatch regional and nationwide shipments through Shalom agency, operating under the freight collect payment modality at the destination agency.

Freight Collect at Destination

Payment Methods

Multiple secure and digital payment options for your convenience

Bank Wire Transfers

Direct and interbank wire transfers in Soles (S/):

  • BCP: 215-98765432-0-12
    CCI: 002-2150098765432012
  • Interbank: 200-3001234567
    CCI: 003-200003001234567
  • BBVA: 0011-0234-0100056789
    CCI: 011-234-000100056789-14
Digital Wallets

Instant fee-free payments:

+51 954 123 456

Account Holder: Kasa y Concepto
Yape Plin
Online Card Payments

Debit or credit card payment through the integrated website payment gateway with SSL encryption and 3D Secure verification.

Purchase Terms & Warranty

Transparency and reliability with every order

Prices & VAT (IGV)

All prices published in the store include VAT (IGV) and are stated in Soles (S/). Orders are processed upon formal payment confirmation.

Returns & Exchanges (7 Days)

Returns or exchanges apply within 7 days following delivery strictly if the product presents manufacturer defects or order inconsistencies, and must maintain its original packaging.

Personal Data Protection

Strict compliance with Peruvian personal data protection regulations to protect customer privacy and data security.

Manuals & Complaints Book

Availability of a Virtual Complaints Book and inclusion of basic usage and assembly manuals for all products requiring assembly.